Be the best you can be
Service contracts and subscriptions
Customer and reseller training
Custom software and solutions
Flexible support offerings to meet your business needs
Service contracts & subscriptions
For customers who want an added layer of support and peace of mind, service contracts & subscriptions provide maintenance and technical support for tasks that fall outside of the Custom Software & Solutions standard warranty period.
Features and benefits
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Access to professional services wiki
Gives access to a knowledge base for solving problems and learning. -
Priority remediation
Provides customer with immediate relief and support for priority one issues. -
Escalation support
Provides customer with clear path to product management for getting issues resolved in future-software releases or patches for critical issues.
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Technical support
Provide customers with the ability to get answers to technical issues they are having with flexible times to meet their need. -
Content update management
Helps customer update imagery and other content updates into customer workflow. Customer doesn't have to worry about integration issues or timing. -
Custom software development blocks
Provides customer with additional development hours for new features in their workflow.
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Elite service manager
Provides customer with single point of contact, faster response time to their issues, and broader technical knowledge. -
Onsite support
Provides customer with advanced support at their site allowing for quicker resolution. -
Software releases
Enables customer to download updates and fixes for their software. Could provide critical fix for their workflow or give them advanced feature.
Customer & reseller training
Customer & reseller training is perfect for DigitalGlobe customers who want to maximize the value of their DigitalGlobe Global Basemap (GBM) Offline, Cloud Services (DGCS), or FirstLook purchases by receiving advanced training for their staff.
Product learning map
The training classes offered by Professional Services offer a product learning map that helps students understand how to gain value from their DigitalGlobe product purchase.
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DGCS
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Learn the advanced features of DGCS and the various web services provided by the platform.
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Learn how to integrate and use the ImageConnect plugin that utilizes the platform in ArcMap.
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Learn how to integrate various COTS tools into the DGCS platform for imagery consumption.
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FirstLook
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Learn the advanced features of FirstLook services and the benefits they provide a user.
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Learn how to use the GeoRSS feed to get notifications of interesting events and imagery update alerts.
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Basemap Offline
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Learn the details of the Basemap Offline bulk tile format (BTDF) for large imagery deliveries.
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Learn strategies for integrating the content into a workflow.
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Custom software & solutions
For customers who don’t have the internal resources or expertise to integrate standard DigitalGlobe products into their workflow, custom software & solutions use flexible staffing and a collaborative agile development process to ensure a delivered solution that fulfills the customer’s business needs.
Features and benefits
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Rigorous requirements and feasibility study
Increases customer satisfaction in delivered solution through an iterative communication process with the customer. -
Flexible staffing to meet project demands
Ensures there are the right resources with domain expertise to deliver the solution rapidly to the customer. -
End-to-end solutions
Provide a complete end-to-end solution for customers who purchased DigitalGlobe products but either lack the expertise or resources to implement their vision.
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Agile development process
Using a process of continuous planning and feedback, agile development ensures that the delivered software fulfills the desired business needs. -
Robust software built to industry standards
Provides the customer with high-quality end solutions -
Core competencies
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DGC Services: WMS, WMTS, WCS, WFS, WPS
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GIS Web Servers ArcGIS, GeoServer, ERDAS Apollo
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Programming Languages: Java, C#, VB.NET, Perl, Python
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Web Technologies: HTML5/CSS/JavaScript, Google Web Toolkit, jQuery, extJS, Silverlight, RESTful services
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Database: Postgres, Oracle, MySQL
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Mobile: HTML5, Ajax, iOS, Android
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Mapping: Bing Maps (Silverlight controls)
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Dedicated project manager
Ensures that focus is maintained on all milestones and deliverables. Also, ensures that customer contact is maintained throughout the project. -
Technological specialists
Provides the right resources like a GIS or Geospatial specialist working on the solution as needed.